Shipping policy
Thank you for shopping with us. We are pleased to offer international shipping to customers around the world, subject to applicable shipping restrictions and local laws.
1. Order Processing Time
Orders are generally processed within 1–3 business days after the order has been placed and payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays. During periods of high demand, holidays, or other exceptional circumstances, processing times may be longer.
2. Estimated Shipping & Delivery Time
Once your order has been processed and dispatched, the estimated shipping time is generally:
4–12 business days
The estimated total delivery time is therefore generally:
1–3 business days processing time + 4–12 business days shipping time
Please note that all delivery times are estimates and not guaranteed delivery dates. Actual delivery times may vary depending on the destination country, shipping carrier, customs clearance, local postal services, weather conditions, and other circumstances outside our reasonable control.
3. International Shipping
We ship internationally to destinations where shipping is available and legally permitted.
Please note that delivery times may vary significantly depending on the destination country. Some countries or regions may experience longer delivery times due to customs procedures, local delivery infrastructure, or other circumstances.
4. Customs, Duties and Taxes
For international shipments, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.
Unless otherwise clearly stated during checkout, any applicable customs duties, import taxes, or similar charges are the responsibility of the customer. These charges are determined by the authorities of the destination country and are outside our control.
Customers are responsible for complying with all applicable import regulations and requirements in their destination country.
5. Shipping Delays
While we make every reasonable effort to deliver orders within the estimated timeframes, delays may occasionally occur.
Possible reasons for delays include:
* Customs clearance procedures
* Delays caused by shipping carriers or postal services
* Severe weather conditions
* Public holidays
* High shipping volumes
* Incorrect or incomplete shipping information
* Other circumstances outside our reasonable control
If your order is significantly delayed, please contact our customer support team and we will do our best to assist you.
6. Tracking Information
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please note that tracking information may take some time to become active after shipment.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
We cannot guarantee delivery if incorrect or incomplete shipping information is provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible.
8. Contact Us
If you have any questions regarding shipping or your order, please contact us through our customer support channels.
Business Name: Zelvora
Email: Marvinnnadi9@gmail.com
Business Address: Friedrichstraße 140 71638 Ludwigsburg